Shipping policy

Business Name: Etched Company

Contact: sales@etchedcompany.com

Last Updated: January 1, 2026

Order Processing Time

All of our products are made to order.

- Standard processing time is 3-5 business days after order placement or proof approval (if applicable).

- Processing times may increase during peak seasons, promotions, or for large/bulk orders.

- Orders are not considered shipped until they have been handed off to the carrier.

Shipping Methods & Carriers

We ship using reputable carriers such as USPS, UPS, and FedEx.

Available shipping options and rates are displayed at checkout and vary based on:

- Package size and weight

- Destination

- Selected shipping speed

Shipping Estimates

Shipping timelines shown at checkout are carrier estimates only and are not guaranteed.

Etched Company is not responsible for:

- Carrier delays

- Weather-related disruptions

- Customs delays (for international shipments)

- Incorrect or incomplete addresses provided by the customer

Address Accuracy

Please ensure all shipping details are correct at checkout.

- We are not responsible for packages delayed, lost, or returned due to incorrect addresses.

- Reshipping fees may apply for returned packages caused by address errors.

Order Tracking

Once your order ships, you will receive a confirmation email with tracking information.

Please allow up to 24 hours for tracking to update after shipment.

Lost, Stolen, or Damaged Packages

If your package arrives damaged or incorrect:

- Contact us at sales@etchedcompany.com within 72 hours of delivery
Include photos of the packaging and item

If a package is marked as delivered but not received:

- Please contact the carrier directly first

- We will assist where possible but are not responsible for stolen packages

International Shipping

- We currently ship internationally to select countries.

For international orders:

- Customers are responsible for shipping fees, all customs duties, taxes, and import fees

- Delivery times may vary significantly due to customs processing

Bulk & Corporate Orders

Large or bulk orders may require additional processing time and may ship separately.

If you have a deadline, please contact us before placing your order to confirm availability.

Questions

If you have questions about shipping or order timing, please contact us at:

sales@etchedcompany.com